GO-TO-MARKET

Green Cloud

People and technology are available virtually through SKIPWAVE™. Our approach minimizes energy use and the carbon footprint that is required to maintain IT infrastructure to support our clients green computing initiatives. By utilizing virtualization and cloud computing applications, clients can increase efficiencies and save on power, cooling, real estate, and overall costs.

We are a green long-term solution that will be the benchmark for all human capital enterprises as we will reduce the harmful effects that traditional business practices have on the environment.

By providing Internet Workers we eliminate the need for travel and commuting costs with a remotely based, just in time, collaborative workforce. We can support our clients with a powerful grid computing network, without the costs associated with traditional office space for an environmentally sustainable business.

Contact Centers

Major contact centers have challenges: (i) managing peak-period overflow with a need for just in time human capital, (ii) capital expenditures especially as they transform to the Web 2.0, and (iii) abandon rates or the inability to resolve a problem quickly. 

Wave has best-of-breed, world-class, and leading edge software solutions aimed squarely the contact center industry. With the ability to integrate with all major PBX and ACD suppliers, and customer relationship management tools, Wave can address the challenges that contact centers face by leveraging computer telephony integration and existing assets.

SMB, Enterprise, and Government

In addition to supporting and augmenting existing enterprise and government clients, Wave will provide solutions for small and medium sized businesses to automate repetitive tasks and improve productivity without large up front or maintenance costs. Wave also has customized applications to support Hospitality, HealthCare, Energy, Finance, Education, and Government markets.

Benefits and Value for Customers of Wave:

Return on Technology Assets. Maximize computer-telephony investments already in place.

Return on Human Assets. Free up human capital to be utilized elsewhere in the enterprise and leverage expertise from internet workers.

Return on Environmental Assets. Free up time and financial capital to be deployed elsewhere and leverage communications and infrastructure technology to reduce environmental impact.

Renew, Enrich and Enhance Relationships. Communications is all about relationships between humans and systems. Enhanced relationships save time, human capital, and increase productivity while increasing customer loyalty and organizational value.

Simplification. Remove technology complexity to the background to support and enable excellent communications. Simplify project planning, budgeting, implementation and workflow.

Wave Open World Services Inc.